Return & Refund Policy
Clear and simple guidelines for returns, exchanges, and refunds at Clotheism.
Last Updated: August 18, 20261. Return Request Window
Customers may request a return for an eligible product within 3–4 days after the order has been delivered.
Return, exchange, or refund requests must be raised within 3–4 days from the date the order is delivered. Requests made after this period may not be accepted.
2. Product Condition
To be eligible for a return, the product must reach Clotheism in the same fresh and new condition in which it was sent.
The product should be unused, unworn, unwashed, and free from any damage, stains, marks, smell, alteration, or other signs of use.
Products that have been used, washed, damaged, altered, stained, or otherwise changed may not be eligible for return, exchange, or refund.
We recommend keeping the original packaging, tags, labels, and other items received with the product until you are sure that you want to keep the order.
3. Damaged Product Claims
If you believe that the product received is damaged or has a manufacturing or product issue, please contact Clotheism within the applicable return window.
An unboxing video is compulsory when claiming that a product was received damaged or defective. The video should clearly show the package being opened and the condition of the product received.
Without a valid unboxing video, a damage claim may not be accepted.
4. Return Eligibility
A return request may be considered when all applicable conditions of this policy are met.
- The request is raised within 3–4 days after delivery.
- The product is returned in fresh and new condition.
- The product has not been used, worn, washed, damaged, stained, or altered.
- The product is returned in the condition in which it was sent by Clotheism.
- For damage claims, a valid unboxing video is provided.
5. Return Process
If you want to request a return, exchange, or refund, please contact our support team within the applicable return window.
Contact Clotheism within 3–4 days after your order has been delivered.
Provide your order details and, where applicable, the required unboxing video for a damage claim.
Follow the return instructions provided by our team and send the product back to Clotheism.
Once Clotheism receives the returned product, we will check its condition and the applicable request.
Once the returned product has been received and the request is approved, the applicable exchange or refund process will be initiated.
6. Exchanges
If your return request is eligible for an exchange, the exchange process will only be initiated after Clotheism receives the returned product.
Exchange availability may depend on the availability of the requested product at the time the return is processed.
7. Refunds
If your return and refund request is approved, the refund process will only be initiated after Clotheism receives the returned product.
The returned product will be checked before the refund is initiated.
Once a refund has been initiated, the time required for the amount to reflect in your account may depend on the payment method, payment provider, bank, or financial institution.
8. Important Conditions
- Return, exchange, and refund requests must be raised within 3–4 days after delivery.
- The returned product must reach Clotheism fresh, unused, and in the same condition as it was sent.
- Products that have been worn, washed, used, damaged, stained, or altered may not be eligible.
- An unboxing video is compulsory for claims relating to damage at the time of delivery.
- Exchange or refund processing will only be initiated after Clotheism receives the returned product.
- All return requests are subject to review according to this policy.
9. Contact Us
If you would like to request a return, exchange, or refund, please contact Clotheism within the applicable return window using the contact information available on our website.
Clotheism
Our support team can assist you with return requests, exchange requests, refund queries, and product-related concerns.