Privacy Policy

1. Introduction

Welcome to Clotheism. We respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains what information we collect, why we collect it, and how we use it to provide you with a better shopping experience.

2. Information We Collect

When you place an order or interact with our website, we may collect information necessary to process and fulfill your order.

Depending on how you use our website, this may include:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order and product information
• Payment and transaction-related information
• Information you voluntarily provide when contacting customer support

3. How We Use Your Information

We use your personal information primarily to provide our products and services, process your purchases, and communicate with you regarding your orders.

Your information may be used to:

• Process and confirm your orders
• Arrange delivery of your products
• Contact you regarding your order
• Provide customer support
• Handle returns, exchanges, refunds, or other order-related requests
• Confirm and verify payment transactions
• Improve our products, services, and shopping experience

4. Promotional Communications

We may use the contact information you provide to inform you about Clotheism’s new products, collections, special offers, discounts, and other promotional updates.

Promotional communications may be sent through channels such as email, SMS, WhatsApp, or other communication methods where applicable.

You may request to stop receiving promotional communications from us at any time. However, we may still contact you when necessary for order processing, delivery, payment, returns, refunds, or other service-related purposes.

5. Order Fulfillment

We may use customer information to process, fulfill, ship, and provide support for your orders.

Where necessary, relevant information may be shared with trusted service providers involved in fulfilling your order.

These service providers may include shipping and delivery partners, payment providers, hosting providers, and other businesses that help us provide our services.

6. Payment Information

Online payments made through Clotheism are processed through Razorpay, a third-party payment service provider.

When you make an online payment, Razorpay may collect and process personal, transaction, and payment-related information required to process the transaction.

Razorpay’s current buyer privacy notice states that information processed through its payment services may include personal identifiers, transaction data, payment-related data, and certain technical information.

Clotheism does not intentionally store your complete debit card, credit card, UPI, or banking credentials on our own website or systems.

We may receive transaction-related information, such as payment status and transaction reference, that is necessary to confirm and fulfill your order.

7. Data Security

We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Payment information submitted through Razorpay is subject to Razorpay’s security practices and applicable terms.

8. Third-Party Services

Clotheism may use trusted third-party service providers to operate our website, process payments, fulfill orders, communicate with customers, and improve our services.

These services may include:

• Razorpay for online payment processing
• Shipping and delivery providers
• Website hosting and technical service providers
• Analytics and website performance services
• Customer communication and marketing services

Third-party providers may process information according to their own privacy policies and applicable terms.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve your shopping experience.

Cookies may also be used by certain third-party services integrated with our website.

You may be able to manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

10. Data Retention

We may retain customer information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, process returns or refunds, resolve disputes, comply with applicable legal obligations, and protect our legitimate business interests.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Choices

Depending on applicable law, you may contact us regarding your personal information and request appropriate action.

You may contact us to:

• Ask about personal information associated with your orders
• Request correction of inaccurate information
• Request that we stop sending promotional communications
• Raise a concern about how your information is being used

Certain information may need to be retained where required for order fulfillment, legal, accounting, fraud prevention, dispute resolution, or other legitimate purposes.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact Clotheism through the contact information provided on our website.