Shipping Policy

1. Order Processing

Once you place an order with Clotheism, we begin processing it using the information provided during checkout.

Orders are prepared and dispatched through our shipping and delivery partners.

2. Delivery Time

Orders placed through Clotheism are generally delivered within 5–7 business days after dispatch.

Business days generally exclude Sundays and public holidays.

3. Shipping Address

Orders will be shipped to the delivery address provided by you during checkout.

Please carefully check your address, phone number, PIN code, and other delivery details before completing your order.

4. Shipping & Delivery Partners

We work with third-party courier and delivery partners to deliver orders to our customers.

Once an order has been handed over to the delivery partner, the delivery process is managed according to the courier’s operational procedures.

Delivery timelines may occasionally be affected by factors outside Clotheism’s control, including courier delays, weather, public holidays, transportation issues, or unforeseen events.

5. Order Tracking

Where tracking information is available, it may be shared with you through the contact details provided during checkout.

You can use the tracking information provided by the courier to follow the progress of your shipment.

6. Delivery Attempts

Our delivery partners may make one or more attempts to deliver your order to the address provided during checkout.

Please ensure that someone is available to receive the package or that you are available to coordinate with the delivery partner when contacted.

If a delivery attempt is unsuccessful, the courier may make another attempt or contact you to arrange delivery, depending on their procedures.

7. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delivery may occasionally take longer due to circumstances outside our control.

Possible causes of delay may include:

• Courier or transportation delays
• Severe weather conditions
• Public holidays
• Incorrect or incomplete delivery information
• High-volume periods
• Unforeseen logistical circumstances

We appreciate your patience in such situations and will do our best to assist you with available shipment information.

8. Undelivered Orders

If your order cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or other circumstances related to delivery, please contact our support team.

We will work with the relevant delivery partner to determine the available next steps.

9. Shipping Information & Communication

We may use the contact information provided during checkout to communicate with you about your order and its delivery.

This may include order confirmations, dispatch updates, delivery-related communication, and other information necessary to complete your order.

10. Contact Us

If you have questions about your shipment, delivery status, or shipping information, please contact Clotheism through the contact information available on our website.